Delivery, returns and order support
Check delivery guidance, returns rules, decorated-item policies, collection information and what to do if something is wrong.
Help & Information
Find the right XAMAX® help page quickly
Need help with delivery, returns, artwork, pricing, safety compliance, legal information or choosing the right workwear? This hub brings the most useful XAMAX® support pages together in one place.
Delivery & returns
Artwork setup
Pricing support
BSIF status
Legal policies
Not sure where to start?
Use the sections below to route yourself to the right page, or contact XAMAX® if your question is specific to an order, artwork file, safety product or business account.
What do you need help with?
Choose the most relevant route below. These pages cover the common questions customers ask before, during and after ordering from XAMAX®.
Pricing and volume discounts
Understand XAMAX® pricing, volume discounts, Best Price products, bundle pricing and how mixed garment orders can qualify for better pricing.
Artwork and logo setup
Learn which file types to send, how embroidery digitising works, how digital print and screen print differ, and what affects finished logo quality.
Safety supplier confidence
Check what it means to buy PPE, hi vis clothing and safety products from a BSIF Registered Safety Supplier.
Legal and customer policies
Read XAMAX® terms, privacy information, cookie information, disclaimers, delivery guidance and customer policy pages.
Responsible business policies
Review XAMAX® policies covering modern slavery, ethical trading and environmental responsibility.
Help pages, guides and policy information
Use these grouped links to find practical buying advice, customer support pages, compliance information and company policy pages.
Ordering and accounts
Useful pages for customers placing orders, checking delivery, sending artwork, reviewing prices or managing account access.
Guides and buying advice
Practical guidance for choosing workwear, PPE, hi vis clothing, safety footwear and printed or branded t-shirts.
Compliance and trust
Information to support safer purchasing, supplier confidence and responsible business decisions.
Legal and policy pages
Formal pages covering terms, privacy, cookies, disclaimer information and customer policy details.
Logo and customisation
Learn how XAMAX® handles artwork, embroidery setup, digital print, screen print and logo placement.
Still need help?
Contact XAMAX® if you need help with a product, order, quote, artwork file, safety requirement or customer account.