XAMAX® supplies plain and customised workwear, uniforms, PPE, safety footwear and promotional clothing. Lead times and returns depend on whether your order is plain, customised, decorated or made up of multiple delivery parts.
The details matter, especially with customised clothing. Use this summary first, then check the relevant section below.
No decoration
Plain, undecorated items are usually sourced, picked and packed quickly. XAMAX® gives you 21 days from delivery to request a return for plain items, provided they are unworn, in original packaging and saleable.
With your Logo
Decorated orders move into production after artwork, visual or sample approval. Once items are decorated, they cannot normally be returned unless the product or decoration is faulty.
Delivery by DPD
XAMAX® uses DPD for parcel delivery and also offers free collection from the Wakefield trade counter. Larger orders may be delivered by pallet.
XAMAX® does not stock every product in every size, colour and brand. Once your order is placed, the account management and procurement team begin sourcing your items.
Plain
Once your order is received, XAMAX® begins sourcing the items. If the products are not already in stock, they are usually ordered from suppliers. In most cases, items arrive within 24–72 hours and are then picked and packed ready for dispatch or collection.
Add Your Logo
Decorated orders move forward once you confirm you are happy with the visual, Digital Sample or physical sample where applicable. XAMAX® then acquires the garments and places the order into the production schedule for printing or embroidery.
Delivery method depends on order size, location and how the goods are packed. Collection from the Wakefield trade counter is also available.
DPD
XAMAX® currently uses DPD as its parcel delivery partner. Please provide a mobile number when ordering so delivery tracking can be shared where available.
Pallet
If your order is too large for parcel delivery, or is split across many parts, it may be more practical and cost-effective to use pallet delivery. Your account manager will check that your delivery location can accept a pallet before arranging this.
XAMAX® Shop
You can collect from the XAMAX® trade counter in Wakefield. XAMAX® will contact you when your order is ready for collection.
Delivery costs are calculated at checkout. Standard shipping charges assume delivery within UK Mainland. Highlands, Islands and Northern Ireland deliveries may incur additional shipping costs, and larger orders may cost more based on weight or delivery method.
Please contact XAMAX® as soon as possible if there is a problem with your order. The next step depends on whether the item is plain, customised, decorated, faulty or simply unsuitable.
Plain
XAMAX® gives you 21 days from delivery to request a return for plain, undecorated items. This gives you time to check sizing, colour and suitability while allowing returns to be handled promptly.
Hygiene
Some items may be exempt from return for hygiene reasons if the packaging has been opened. If you are unsure before opening or returning a product, contact your XAMAX® account manager for advice.
