Base Xeno Ob A E SRC

Payment, Delivery & Returns

• How much is delivery?

  We charge a flat rate shipping fee for most orders of £8.95. Larger orders, especially those requiring palletisation may be subject to further charges.

  Read our Delivery policy here
  
  

• When will I receive my order?

  That depends on the type of product and/or service you have bought:
  
  Plain (undecorated) items
  - These are generally available to dispatch within 24-72 hours after you have confirmed your order. We send with DPD's next day service.
  
  Decorated Garments
  - We get them about 24-72 hours after your order.
  - Embroidery and Print take 2-6 days to be dispatched on a Next Day Delivery basis with DPD.
  - Collection orders are usually ready for collection on the day the order reaches dispatch. We'll call you when your order is ready.
  
  Backordered/Replaced items
  - This is difficult to predict - XAMAX® customer service or your account manager will be in touch once your order is processing.

• What is the returns policy?

  Returns are handled by our Customer Services department and policy depends on whether the product is decorated or not.
  
  Undecorated items fall under the distance selling regulations and should be returned within 21 days of receipt. Please contact Customer Services to make arrangements at your earliest opportunity. Telephone: 01924 266668
  
  For decorated garments, if faulty, please contact Customer Services as soon as possible. Telephone: 01924 266668
  
  Read our Returns policy here

• How should I pay?

  This website accepts Visa, Mastercard and Paypal for immediate payments and Bank Transfer (AKA: BACs) is available. Choosing Bank transfer may cause a slight delay (max 1 day) in your order whilst we confirm receipt. 
  Customers with an approved credit account can choose to pay on invoice which is a fast and convenient payment method for our regular customers. Choosing this option without a pre-existing credit account may significantly delay the order process.
  
  All methods are available for telephone orders directly with our sales team on 01924 266668

• What currency do I pay in?

  We currently require payment in GBP.

• Do you deliver to my country?

  We only ship web orders to the United Kingdom, Northern Ireland and Channel Islands. Should you need us to ship to Ireland please call us on 01924 266668