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Your Workwear Supplier Should Ask You These Questions Before You Order

Companies can feel disappointed if the workwear they have ordered is not what they expected. Often, this is the fault of the workwear supply company, not the personnel manager who ordered. This means your workwear supplier did not ask the right questions.

It is important to let your supplier understand what you want. Personnel managers do not order uniforms daily or understand what to ask.

Suppliers on the other hand help their customers to order their workwear daily. Here are eight questions your workwear supply company should ask before you place an order.

1. What is Your Budget?

For many companies what uniform you get depends on the budget. That is what you need to report to your finance department.

A good workwear supply company will always work within your budget or below it. If they perceive your budget is too low for what you want to accomplish, they will give a breakdown of the costs and let you choose.

A quality provider will let you know what is withing your budget. If you were to order an embroidered logo with multiple colours and designs, this will increase your cost. Also, they will inform you about the increase in cost and suggest lower-priced alternatives.

Before you sign on the dotted line, a trusted supplier will inform you of every single cost involved so there are no surprises in what you will pay.

2. What is Your Industry?

To understand what you need, a quality workwear supply company will need to understand your industry and its needs.

For example, you have ordered new workwear for your staff. One member of staff working on a construction site will have a different uniform to another working in an office.

A good supplier will inform you of the different options available to you. This includes the variations, fabrics, and the durability. Also, they will make recommendations for your industry and the different job roles involved.

All of this will depend on how often you will replace and/or update your uniform and the needs of your company.

3. Do You Want Custom Art or Logos?

Many companies want a uniform to create brand recognition and a unified look. A great way to do this is custom art or logos. A quality company will advise you on techniques - and the durability of those techniques - if you say you want custom art.

Some techniques include embroidery, printing, vinyl transfer, and heat seal. A good provider will inform you on how long each lasts with multiple washes, what fabric they are best on, and how your logo will appear when using each technique.

Most professional companies should have artwork guidelines to help you decide what is best for you.

Always send high-resolution logos. Ask the company to create a visual before you order samples in order see how the garments will appear; you do not want to be disappointed when you receive your uniform.

Quality companies will allow you to have samples of the uniform. This will help you determine the correct sizing for each employee and check that the uniform looks the way you want it to overall. The process should take as long as it takes to keep you happy because - after all - your employees will wear these uniforms every day.

Click here to receive free visual customisation sample

4. How Many Employees do You Have?

One question suppliers need to ask is how many employees need uniform.  A large number of workers can help keep the costs down.

Buying in bulk is cheaper per item, but the supplier needs an idea of the people, the cuts, and the numbers to suggest budget-friendly options for you.

Your suppliers should ask to open an account if you are part of a company that will want repeat orders. If you are a larger company, you should be offered a dedicated account manager.

5. What Styles do You Prefer?

A quality supplier will ask you which styles you prefer and inform you about the different options that are available for both men and wormen.

It is important to include different garment options for each gender. A one-size-fits-all approach to clothing cuts can make employees feel unhappy and/or uncomfortable.

They may also inform you on how a more tailored approach will keep everyone looking their best.

6. How Many Styles do You Need?

For example, in a supermarket staff who work in the bakery department might wear a different coloured top to those who are in the vegetable department.

Also, managers might want a different and more distinguished uniform. You may find that you need multiple uniforms in both genders at the end of your meeting or call with your supplier.

Knowing the variations you need can help you make an informed decision.

7. When Will You Need to Re-Order?

A smart workwear supplier should ask this question to find the best solution for your company’s unique circumstances.

You might reorder with the supplier because business is growing or a high turnover of staff in your field. Also, staff might go through uniform items because of the stress they clothing under or you might want new looks depending on the season.

These variables should affect which price points and items your supplier thinks are best for you. It might be more beneficial to pay a little more per item and order less frequent, or vice versa.

8. Can I Assist You with Anything Else?

Once your supplier has walked you through the process, they should ask you if they can assist with anything else.

Your supplier should not place the order and disappear. They should be the ones contacting you and keeping you informed every step of the way.

If you are chasing down the company for questions, they may not be providing you with the best customer service and the most quality product. Your provider should understand that you are happy with your order, no matter the point in the process.


Research your potential or current suppliers to see what past customers think. You can do this by reading reviews and/or testimonials.

Also, you can create a check list of questions such as the ones above, or topics to cover.


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To request a call back, please fill in the short form and one of our friendly team members will call you back.

Your Details

Why do we ask?
This gives us an idea of which member of our team could best help you.