Terms & Conditions

All goods are sold by XAMAX® Clothing Company Limited ("the Seller") in good faith to any purchaser ("the Buyer") upon the following terms which shall prevail over any terms contained in the Buyer’s order or in correspondence or elsewhere unless specifically agreed to in writing and signed by a Director of the Seller.

1) Refunds & Returns

  1. Where applicable, plain garments and sample purchases will be refunded in full. Items must be sent back to The Seller through the Buyer's own expense & no carriage will be refunded unless the items are faulty. All items must be returned within 21 days.
  2. Personalised/Customised items fall outside of the Consumer Contracts Regulations (2014). The Seller will accept a return or refund request only in the case of a faulty base product or faulty customisation under the terms of the Conditions of Logo Application (section 2) and only from The Buyer.
    1. As Personalised/Customised items fall outside of the Consumer Contracts Regulations (2014), it is imperative that customers check available size guides for clothing products before ordering decorated items. The act of completing an order implies size guides have been checked and all sizes ordered are correct. Should a size guide not be available on the product description page, a XAMAX® account manager will be able to provide one on request.
  3. Should a part refund be requested by The Buyer for an order that originally qualified for Free Delivery, and that refund takes the total order value below the terms of The Seller's Free Delivery offer, the cost of initial delivery of the order will be deducted from the final refund value.

2) Conditions of Logo Application

  1. Logo set up is Free when you spend £100 +VAT on garments embroidered all with the same logo. Fair usage and company descretion based on logo complexity applies.
  2. Logo set up is £20 +VAT per new logo if the minimum £100 +VAT is not met. Fair usage and company descretion based on logo complexity applies.
  3. Individual names added to designs will incur extra costs, please speak to our sales department for further information.
  4. It is the customers responsibility to review the visuals thoroughly, paying special attention to spellings and colours as mistakes cannot be rectified after production.
  5. It is the customers responsibility to ensure they have the right and authority to use any logos or designs provided to XAMAX®. Should a design or logo provided to us be trademarked or copyrighted or confusingly similar to a trademark or copyright and XAMAX® is made aware, the order will be put on hold until such time as adequate written permission from the trademark or copyright owner is provided to XAMAX® by the buyer.
  6. Should a design or logo provided to us be trademarked or copyrighted or confusingly similar to a trademark or copyright and XAMAX® is unaware and completes the order in good faith, all liability for trademark or copyright infringement shall pass directly to the buyer and XAMAX® will comply fully with all legal requests for related information.
  7. Any logos with a stitch count higher than 8000 stitches will be subject to a surcharge of an additional 25p (£0.25) per 1000 extra stitches. Usually most left breast logos fall under the 8000 stitch count - but if your logo is more detailed, your account manager will be in touch to discuss your options.
  8. XAMAX® reserve the right to charge extra monies if the terms are not met.
  9. Embroidered design colours could fade if garments are not washed within the constraints of washing instructions.
  10. Print quality may deteriorate if washing instructions are not adhered to.
  11. Decorated garments must be washed by The Buyer according to the washing instructions before first use to remove any manufacturing impressions or elements left by the decoration processes. These elements or impressions will wash away and are an expected remnant of the processes used, they do not affect the quality or usability of the garments.
  12. A redrawing charge may apply to print services if you do not supply your logos in Vector format.
  13. The Printing process is only as good as the artwork provided
  14. Colours are only as accurate as the printing/display process will allow and are for guidance only.
  15. Due to machine/artwork/garment limitations different processes may have to be used to achieve the desired effect. This will be confirmed first with the customer and additional charges may be incurred.

3) Prices

  1. The prices payable for the goods shall be those in the Seller’s price list current at the time of order or as agreed with the seller.
  2. VAT shall be added to all amounts payable by the Buyer, where applicable and at the prevailing rate.
  3. The Seller reserves the right to revise all prices and specifications as and when it sees fit.

4) Payment Terms

  1. Credit Account Payment Terms are strictly 30 days unless otherwise stated.
  2. Payment of invoices shall be made in full within the terms prevailing on the date of sale. The Seller reserves the right to charge interest on overdue accounts at the rate of 5% over The Bank of England base rate to run from the due date for payment until receipt by the Seller of the full amount whether or not after judgement.
  3. The Seller reserves the right to alter the amount of credit allowed to the Buyer either up or down, as business situations change.

5) Delivery

  1. Delivery dates mentioned in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect and the Seller shall not be under any liability to the Buyer in respect of any failure to deliver on particular date or dates. Unless otherwise expressly agreed the Seller may affect the delivery in one or more instalments. Each instalment shall be treated as a separate contract.
  2. Delivery shall be at the Buyer’s premises unless otherwise agreed by the Seller. Goods despatched by the Sellers’ normal next day carrier services are subject to a standard carriage charge, goods despatched by special delivery of whatever kind at the Buyer’s request are subject to a carriage surcharge.
  3. If the Buyer refuses or fails to take delivery of goods tendered the Seller shall be entitled to terminate the contract with immediate effect or to dispose of the goods as it may determine and the Seller reserves the right to recover from the Buyer a minimum handling fee of 20% of the total price of such goods (plus VAT thereon) which shall be paid by the Buyer within 15 days of the date of invoice.

6) Risk & Title

  1. Risk in the goods shall pass to the Buyer on delivery. All goods supplied to the Buyer shall remain the sole and absolute property of the Seller as legal and equitable owner until such time as the Seller shall have received full payment for them together with full payment of all amounts owed by the Buyer to the Seller in respect of any other contract for the sale of goods.
  2. Until such payment the Buyer shall be in possession of the goods solely as bailee for the Seller and in a fiduciary capacity and shall store the goods separately and in such a way, as to enable them to be readily identifiable as the property of the Seller.

7) Variation & Returns

  1. The Seller shall be deemed to have fulfilled its contractual obligations in respect of any delivery though the quantity may be up to 10% more or less than the quantity specified in the contract (seconds stock only) and in such event the Buyer shall pay for the actual quantity delivered.
  2. Save as provided herein no return of goods will be accepted unless authorised by the Seller’s sales department prior to dispatch and the Seller reserves the right to charge a handling fee except in the case of faulty goods. 
  3. Refunds only allowed on plain garments with 21 days of receipt of goods and may be subject to a restocking fee.

8) Liability

  1. The Seller shall not be liable to the Buyer:
    1. For shortages in quantity delivered unless the Buyer notified the Seller of such claim within 2 days of receipt of the goods.
    2. For damage to or loss of the goods or any part thereof in transit unless the Buyer shall notify the Seller of any such claims within 2 days of receipt of the goods.
    3. For defects in the goods caused by fair wear and tear, abnormal condition of storage or use or any act, neglect or default of the Buyer or of a third party and
    4. For other defects in the goods unless notified to the Seller within 2 days of receipt of the goods by the Buyer provided that no liability shall be attributed to the Seller where goods have been embroidered/printed on or have changed their form in any way what so ever.
    5. The Seller shall only embroider/print the Buyers own garments, if done so entirely at the Buyers own risk. Liability will not be accepted if the Buyer has approved the design embroidered/printed, if the Buyer decides the embroidery/print is not as expected or if garments are damaged whilst on the embroidery/print machine.
    6. Where liability is accepted by the Seller under 6(a) the Seller’s only responsibility shall be at its option to make good any shortage or non-delivery and/or to replace any goods found to be damaged or defective and/or refund the cost of such goods.
    7. The Seller’s aggregate liability to the Buyer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the defective, damaged or undelivered goods which give rise to such liability as determined by the net price invoiced to the Buyer in respect of any occurrence or series of occurrences.
  2. Subject to the foregoing all conditions, warranties and representations express or implied by statute, common law or otherwise in relation to the goods are hereby excluded and the Seller shall be under no liability to the Buyer for any loss damage or injury direct or indirect resulting from defective material, faulty workmanship or otherwise however arising and whether or not caused by negligence of the Seller, its employees or agents.

9) Force Majeure

  1. The Seller shall not be liable to the Buyer for loss or damage suffered by the Buyer as a direct/indirect result of the supply of goods by the Seller being prevented, hindered, delayed or rendered uneconomical by reason of circumstances or event beyond the Seller’s reasonable control.

10) Insolvency & Default

  1. If the Buyer enters into a deed of arrangement or commits an act of bankruptcy or compounds with his creditors or if a receiving order is made against him or if an order is made or a resolution passed for the winding up of the Buyer or if a receiver is appointed over any of the Buyers assets or undertakings or if the Buyer takes or suffers any similar or analogous action in consequence of debt or commits any breach of this or any other contract between the Seller and the Buyer the Seller may without prejudice to any of its other rights stop any goods in transit and/or suspend further deliveries and/or determine the rights of the Buyer under condition 5 and/or by notice in writing to the Buyer determine the contract.

11) Governing Law

  1. The contract shall be governed by and constructed in accordance with English Law; the parties submit to the jurisdiction of English Courts.
Copyright © 2023 XAMAX® Clothing Company Ltd. All rights reserved. Registered in England & Wales #04248565 | VAT #(GB)518093054 | ICO Registered #Z1178677