Result RC44 product information
At a glance...
- Fashion fit
- Full size
To Add Customisation to your garments simply add the items that you require to your basket, and follow the simple steps in your bag to customise.
For a more detailed explanation of our requirement and services please see below;
Embroidered logos: All orders over £100 automatically qualify for free *design set up. Logos vary from simple basic text right up to complicated crests. Please note we allow up to 8,000 stitches for this process, 99% of logos are covered within this stitch count but occasionally logos may creep over this if they involve more detail. We reserve the right to make a supplement charge of 25p extra per 1,000 stitches over the allocated stitch count. We appreciate that some people will initially just want a cost for their logo and to see what it looks like embroidered. For this service please email your logo across to firstname.lastname@example.org alternatively register on the site and upload your logo for a quotation. Some garments may not be suitable for embroidery and you will be told this on placing your order, offer only applies to marked items. On some occasions it maybe necessary for us to contact you by phone.
Transfer Print logos: Most image formats can be used for transfer print as long as they are of a high quality. The finished garment will be the same quality as the artwork provided. No colour restrictions.
Artwork: It is the responsibility of the customer to approve the artwork before the printing or embroidery process begins. Artwork will be e-mailed over for approval. Printed or embroidered garments will not be accepted back under any circumstances it is the customers responsibility to check all order forms before production starts.
Samples: Sample garments can be ordered and will be charged at the standard cost of the item. If samples are not being used in your order, they must be returned to us within 28 days for a refund. Unfortunately we cannot accept returns after this time.
Returns: Please note that personalised goods or goods made to a customer's specifications are exempt from the distance selling regulations. Therefore please ensure that you have double checked your order as returns will not be accepted unless faulty.
Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery
Delivery: Delivery will normally be made within 7-10 working days from confirmation of order (and receipt of artwork) to all UK mainland addresses. Plain items can be delivered within 24 - 72 hours (subject to stock avalibility) Xamax clothing co Ltd can accept no responsibility for delays beyond their control. All deliveries must be checked for the correct number of parcels and items enclosed, any discrepancies must be made known to Xamax within 48 hours of receipt of goods.
Pricing: Prices quoted are exclusive of carriage and VAT. Special offers are subject to availability and maybe withdrawn at any time.
(*design set up is converting your design in to a usable format for the decoration process you require)
- 1. Your order is dispatched
Your order will be dispatched by courier
- 2. you receive a tracking code
You receive a code by sms message
- 3. track your order in the uk
set your preferred delivery slot
We currently trust DPD as our delivery partners. DPD consistently win awards for their service and we find them to be reliable and user friendly. Make sure you give us a mobile number when you order, that way DPD will let you know once they receive your order into their system and they'll send you a tracking code so you can manage your delivery. If you already have a tracking code, you can track your delivery by entering it into this form:
If you make an order that is too large for parcel delivery, or is split over many parts, it may be more cost-effective and eco-friendly to ship it to you on a pallet using one of our trusted pallet delivery partners. Your account manager will ensure you are able to accept a pallet at the delivery location before we organise this. The partner we use will depend on the location for delivery.
If you prefer, you can collect your order from our Trade Counter in Wakefield. You will receive a phone call to inform you your order is ready for collection during opening hours. If there is no answer, you will receive an email to let you know. Orders can be picked up any time between 9am and 5pm Monday to Friday, or 9am to 1pm on a Saturday.
Cost of Delivery
There is always a cost to delivery. We charge a standard £7.95 for this but reserve the right to alter or waive this cost should your order warrant it. Larger orders will incur increased costs based on weight.
Collection is free from our Wakefield Trade Counter - if you'd prefer to collect, please choose this option when you check out.
We hope your order exceeds your expectations, but if for any reason you are not satisfied with your order, you should contact us as soon as possible. We will do everything we can to put things right in a timely manner.
The proceedures we have in place, and your legal rights, will differ depending on whether you purchase plain products or have customised items.
Plain Undecorated Items
Xamax give you 21 days to contact us about returning your plain undecorated items. Still, the sooner you let us know the sooner we can fix things. We do ask that any items are returned unworn, in their original packaging and in a saleable condition. Some items are exempt from this law and policy for hygiene reasons if the packaging is opened at all - if in doubt, your Xamax account manager will be happy to advise you. Should it be that the items simply do not fit or you chose the wrong colour, we will offer replacement sizes, if there is a fault with them, our friendly customer service advisors will help you.
Customised and Decorated Items
Should there be any problem with a decorated item, you need to let us know right away. Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery. There is no automatic right by law to return customised or decorated products unless the base product or decoration is faulty. It is for this reason we send digital or physical samples of decoration and offer a garment sample for your approval. You are free to change your mind at any stage in the order process, but once items have been decorated there is nothing we can do unless we are at fault. Please be absolutely sure of what you want and check all samples sent for colour match, suitability to your requirements and sizing.
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