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Conditions of Free Logo Setup

All orders over £100 automatically qualify for free logo set up. Logo Set Up is defined by the need to convert your design files into a usable file format for one of the below processes. This could entail anything from Specialist Separation for screen printing, to drawing an Embroidery file (effectively drawing each individual stitch) or creating a DTG file of an image you provide.

These are specialist design skills and take time and experience to get right. Once we have set up your design files, we will store them for use on any further orders you make from us.

Embroidered logos

Logos vary from simple basic text right up to complicated crests. Please note we allow up to 8,000 stitches for this process, 99% of logos are covered within this stitch count but occasionally logos may creep over this if they involve more detail.

We reserve the right to make a supplement charge of 50p extra per 1,000 stitches over the allocated stitch count. We appreciate that some people will initially just want a cost for their logo and to see what it looks like embroidered. For this service please email your logo across to sales@xamax.co.uk alternatively register on the site and upload your logo for a quotation.

Some garments may not be suitable for embroidery and you will be told this on placing your order, offer only applies to marked items. On some occasions it maybe necessary for us to contact you by phone. 

Transfer/ DTG Print Logos

Most image formats can be used for DTG and transfer print as long as they are of a high quality. The finished garment will be the same quality as the artwork provided. No colour restrictions. 

Screen Print Design

Most image formats can be provided to us for screen print so long as they are of a high quality. The is a restriction of 7 colours maximum, but anything over 3 colours is chargeable per colour as each colour requires a separate process.

Artwork

Any artwork created by Xamax will be based on the artwork provided by the customer. Please see our Artwork Guide for more details of this.

It is the responsibility of the customer to approve the artwork before the printing or embroidery process begins. Artwork created by Xamax's design team will be e-mailed to the customer for approval.

Returns

Please note that personalised goods or goods made to a customer's specifications are exempt from the distance selling regulations. Therefore please ensure that you have double checked your order as returns will not be accepted unless faulty.

Printed or embroidered garments will not be accepted back under any circumstances it is the customers responsibility to check all order forms before production starts. 

Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery.

Delivery

Delivery will normally be made within 7-10 working days from confirmation of order (and receipt of artwork) to all UK mainland addresses. Plain items can be delivered within 72 hours (subject to stock availability) Xamax Clothing Company Ltd can accept no responsibility for delays beyond their control. All deliveries must be checked for the correct number of parcels and items enclosed, any discrepancies must be made known to xamax within 48 hours of receipt of goods.  

Pricing

Prices quoted are exclusive of carriage and VAT. Carriage is charged by weight and if you would like an estimate per order delivered please use the "quote carriage button" in the basket. Special offers are subject to availability and maybe withdrawn at any time. 

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REQUEST A CALL BACK

To request a call back, please fill in the short form and one of our friendly team members will call you back.

Your Details

Why do we ask?
This gives us an idea of which member of our team could best help you.


X