Lead Times, Delivery and Returns

LEAD TIMES

Lead Times for Plain Items

  • 1. you make your order online
    or over the phone, it's up to you...
  • 2. your ordered items are sourced
    we can't stock everything, but we can get anything
  • 3. within 24-72 hours
    we take deliveries multiple times per week day

procurement IconOnce we receive your order, your account manager and procurement team get to work sourcing your items. We don't stock everything, but we can get almost anything. If we don't have your iotems in stock, our suppliers most likely will have, so we'll order it in. 24-72 hours later in 99% of case, your order will be picked and packed ready for dispatch or collection.

Lead Times for Customisation

  • 1. You receive a  sample
    you receive a digital sample or an embroidery sample
  • 2. you confirm you're happy
    we move your order into the production schedule
  • 3. within five to ten working days
    your order will be ready to send to you

Factory IconOnce you confirm you are happy with the visual or sample, we aquire the garments you requested in your order. These usually arrive in our warehouse within 24 hours, but occassionally it can take longer - you will be informed of any delay. After sorting, your order is queued into the production schedule for printing or embroidery.

We give a 5-10 working day turn around estimate from your confirmation to dispatch, but we regularly succeed in beating our estimated lead times.

 

DELIVERY

  • 1. Your order is dispatched
    once completed, your order will be dispatched by courier
  • 2. you receive a tracking code
     provide us with a mobile, you receive a code by sms
  • 3. track your order in the uk
    set a delivery slot and/or see when to expect delivery

Delivery IconWe currently trust DPD as our delivery partners. DPD consistently win awards for their service and we find them to be reliable and user friendly. Make sure you give us a mobile number when you order, that way DPD will let you know once they receive your order into their system and they'll send you a tracking code so you can manage your delivery. If you already have a tracking code, you can track your delivery by entering it into this form:

Large Orders

Forklift IconIf you make an order that is too large for parcel delivery, or is split over many parts, it may be more cost-effective and eco-friendly to ship it to you on a pallet using one of our trusted pallet delivery partners. Your account manager will ensure you are able to accept a pallet at the delivery location before we organise this. The partner we use will depend on the location for delivery.

 

Collection

Parcel IconIf you prefer, you can collect your order from our Trade Counter in Wakefield. You will receive a phone call to inform you your order is ready for collection during opening hours. If there is no answer, you will receive an email to let you know. Orders can be picked up any time between 9am and 5pm Monday to Friday, or 9am to 1pm on a Saturday.

 

Cost of Delivery

Cost IconThere is always a cost to delivery. We charge a standard £7.95 for this but reserve the right to alter or waive this cost should your order warrant it. Larger orders will incur increased costs based on weight.

Collection is free from our Wakefield Trade Counter - if you'd prefer to collect, please choose this option when you check out.

 

 

 

RETURNS

returns icon

We hope your order exceeds your expectations, but if for any reason you are not satisfied with your order, you should contact us as soon as possible. We will do everything we can to put things right in a timely manner.

The proceedures we have in place, and your legal rights, will differ depending on whether you purchase plain products or have customised items.

 

Plain Undecorated Items

Plain GarmentXamax give you 28 days to contact us about returning your plain undecorated items. That is TWICE AS LONG as the law requires. Still, the sooner you let us know the sooner we can fix things. We do ask that any items are returned unworn, in their original packaging and in a saleable condition. Some items are exempt from this law and policy for hygiene reasons if the packaging is opened at all - if in doubt, your Xamax account manager will be happy to advise you. Should it be that the items simply do not fit or you chose the wrong colour, we will offer replacement sizes, if there is a fault with them, our friendly customer service advisors will help you.

 

Customised and Decorated Items

Decorated GarmentsShould there be any problem with a decorated item, you need to let us know right awayFaults are to be reported within 3 days of delivery and returned to us within 10 days of delivery. There is no automatic right by law to return customised or decorated products unless the base product or decoration is faulty. It is for this reason we send digital or physical samples of decoration and offer a garment sample for your approval. You are free to change your mind at any stage in the order process, but once items have been decorated there is nothing we can do unless we are at fault. Please be absolutely sure of what you want and check all samples sent for colour match, suitability to your requirements and sizing.