Returns

Quotation from the Distance selling regulations Hand book 2010

Unless you have agreed that they can, your consumers cannot
cancel if the order is for:

• services where you have had the consumer’s agreement
to start the service before the end of the usual cancellation
period and you have provided the consumer with the
required written information before you start the service,
including information that the cancellation rights will end
as soon as you start the service

• goods or services where the price depends on
fluctuations in the financial markets which cannot be
controlled by the supplier

• the supply of goods made to the consumer’s own
specification such as custom-made blinds or curtains.
This exception does not apply to upgrade options such as
choosing alloy wheels when buying a car, or a combination
of standard-off-the shelf components when ordering a PC

• goods that by reason of their nature cannot be returned

We will accept the returned goods from you upon the following
conditions;

If we are satisfied that there is a  defect in the goods provided then we shall endevour to resolve the issue at our discretion and within a reasonable timescale.  Where ever possible goods will be replaced like for like or credit note will be issued for part/full orders. 

Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery.

You agree to pay Xamax a 15% handling fee against non faulty goods.